1. Acceptance of Terms

By accessing or using GymAxis AI and the Pulse Fitness Self-Service Portal ("the Service"), you agree to be bound by these Terms of Service. If you are using the Service on behalf of an organisation, you represent that you have authority to bind that organisation.

2. Description of Service

GymAxis AI provides a gym equipment maintenance management platform including:

Equipment inventory and lifecycle tracking
Fault reporting with AI-powered triage
Maintenance scheduling and check sheet management
Document management (invoices, spec sheets, manuals)
CAPEX analysis and replacement planning
ERP integration (Sicon Service compatible exports)

3. User Accounts

You must provide accurate and complete registration information
You are responsible for maintaining the security of your account credentials
You must notify us immediately of any unauthorised use of your account
Passwords must meet minimum strength requirements (8+ characters, mixed case, numbers)

4. Acceptable Use

You agree not to:

Use the Service for any unlawful purpose
Upload malicious content, viruses, or harmful files
Attempt to access other users' data without authorisation
Reverse engineer, decompile, or attempt to extract source code
Use automated tools to scrape or overload the Service
Share your account credentials with unauthorised persons

5. AI Features Disclaimer

The AI-powered features (fault triage, equipment diagnosis, document analysis) are provided as decision-support tools. They do not replace professional engineering assessment. You acknowledge that:

AI recommendations are advisory and may not always be accurate
Safety-critical decisions must be made by qualified personnel
We are not liable for actions taken based solely on AI recommendations

6. Data Ownership

You retain ownership of all data you upload to the Service
We do not claim ownership of your equipment data, fault reports, or uploaded documents
You grant us a licence to process your data solely for providing the Service
You may export or delete your data at any time (see Privacy Policy)

7. Service Availability

We aim for 99.9% uptime but do not guarantee uninterrupted service. Scheduled maintenance windows will be communicated in advance where possible.

8. Subscription & Payment

Pulse Fitness Lite: Included as part of equipment purchase
Pulse Fitness Pro: Monthly subscription, billed via Stripe
GymAxis AI Full: Enterprise pricing, contact sales
Refunds are handled per our published Refund & cancellation policy

9. Limitation of Liability

To the maximum extent permitted by law, GymAxis AI shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Service.

10. Changes to Terms

We may update these terms from time to time. Material changes will be notified via email or in-app notification. Continued use after changes constitutes acceptance.

11. Governing Law

These Terms shall be governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts.

12. Contact

For questions about these Terms, contact us at legal@gymaxisai.com.