The 5 metrics every gym manager should track (and why most don't)
Ask ten gym managers what they track daily and you’ll hear nine of them say “MRR and churn.” Those matter — but they’re lagging indicators. The metrics that actually predict whether your next site will be profitable live in operations, not finance. Here are the five we put front-and-centre on the GymAxis dashboard.
1. First-time fix rate (FTFR)
Of the service cases closed this week, what percentage were closed on the first engineer visit? If it’s below 85% you’re leaking engineer-hours and member trust. GymAxis tracks this per engineer, per equipment-type, and per site so you can see where the leak is.
2. SLA compliance %
Every service contract has SLA targets (response + resolve). Your compliance percentage tells you whether you can actually honour the contracts you sold. Below 95% and your renewals get awkward.
3. Equipment per engineer per day
Not cases — equipment. A good engineer closes 6-8 machines per day if they’re routed intelligently and the right parts are in the van. Below 4 and your tie-break logic is bad or your van stock is bad. GymAxis scheduler scores both.
4. Parts-stock turnover
Stock sitting in your warehouse longer than 60 days is a working capital leak. The GymAxis inventory report surfaces slow-mover SKUs so you can return them to supplier or re-allocate to a site where the equipment model is more common.
5. Chargeable capture rate
Of the cases on out-of-contract equipment, what percentage actually resulted in an invoice? Most gyms lose 20-30% of chargeable revenue because the quote was drafted on paper and forgotten. The GymAxis auto-draft-to-Sage-outbox flow ties capture rate to 100% — the quote exists the moment the intake is saved.
Why most gyms don’t track these
They’re all operational. Finance tools can’t see them; booking tools can’t see them; spreadsheets can’t pull them live. You need a platform that touches intake → dispatch → parts → sign-off → billing — which is exactly why we built one.
Want the dashboard pre-configured for your brand? Start a trial — it’s all there on day 1.